Privacy Policy

Information You Provide

We collect personal data that you voluntarily provide when you interact with us, such as when you make a reservation, contact us by phone or email, or visit our restaurant.

• Name and contact details (email address, phone number).
• Reservation details (date, time, number of guests, special requests).
• Any other information you choose to provide in your communications.

Information We Automatically Collect

When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, and pages visited, through cookies and similar technologies. This information is used to improve our website and understand visitor behaviour. We do not use this information to identify you personally without your consent.

Information from Third Parties

We may receive personal data about you from third parties, such as reservation platforms or social media, if you choose to interact with us through those services. We only use this data for the purposes described in this policy. We encourage you to review the privacy policies of those third parties.

Purposes of Processing

We use your personal data for the following purposes:

• To manage reservations and provide our services.
• To respond to your enquiries and communicate with you.
• To improve our website and customer experience.
• To comply with legal obligations, such as health and safety regulations.
• To send you marketing communications, if you have opted in.

Legal Basis

We process your personal data under the following legal bases:

• Performance of a contract (e.g., to fulfil a reservation).
• Legitimate interests (e.g., to improve our services).
• Consent (e.g., for marketing communications).
• Legal obligation (e.g., for tax or health and safety records).

Service Providers

We may share your personal data with trusted third-party service providers who assist us in operating our website, managing reservations, or providing other services. These providers are contractually obligated to protect your data and only use it for the services they provide to us. Examples include reservation platforms, email service providers, and IT support.

Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities. This includes compliance with court orders, government regulations, or other legal processes.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal data may be transferred as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Reservation data is typically kept for 12 months after the reservation date. Marketing contact details are kept until you withdraw your consent. Financial records are kept for the statutory period required by UK tax law.

Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Right to access: request a copy of your personal data.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data in certain circumstances.
• Right to restrict processing: limit how we use your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests.
• Right to withdraw consent: withdraw consent at any time where processing is based on consent.

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within one month of receipt. We may need to verify your identity before processing your request.

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. For detailed information about the cookies we use, please refer to our Cookie Policy. You can control cookies through your browser settings.

Data Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls. We regularly review our security practices to ensure ongoing protection.

Transfers Outside the UK

Your personal data is primarily stored and processed within the United Kingdom. In some cases, we may use service providers located outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions. We do not transfer personal data for online gaming or gambling purposes.