Dineqarlo Reserve

Terms and Conditions

Please read these terms carefully before using the Dineqarlo website or visiting our restaurant. They set out the agreement between you and Dineqarlo.

Introduction and Agreement

Welcome to Dineqarlo

These Terms and Conditions govern your use of the Dineqarlo website and your visits to our restaurant at 18 Queen Square, Bristol. By accessing the website or making a reservation, you agree to be bound by these terms.

  • The terms apply to all visitors, diners, and guests of the evening lounge.
  • If you do not agree with any part of these terms, please do not use the website or visit the restaurant.
  • Dineqarlo reserves the right to update these terms at any time, with changes effective upon posting.

You can contact us at 0117 496 0448 or [email protected] if you have any questions about these terms.

Definitions

In these terms, "Dineqarlo", "we", "us", or "our" refers to the restaurant and its operators. "You" or "your" refers to the visitor or guest. "Evening lounge" refers to the physical, offline casino-style entertainment area within the restaurant premises.

  • The evening lounge offers poker, roulette, and blackjack table entertainment in a physical setting only.
  • No online gaming or gambling-platform mechanics are offered through this website or otherwise.

Reservations and Bookings

Making a Reservation

Reservations can be made by telephone at 0117 496 0448 or by email at [email protected]. We recommend booking in advance, especially for weekend dining and the evening lounge.

  • A reservation is confirmed only when you receive a confirmation from our team.
  • We may require a deposit or credit card details for large parties or special events.
  • Please inform us of any dietary requirements or allergies at the time of booking.

Cancellation and No-Show Policy

We kindly request that you cancel or amend your reservation at least 24 hours before your booking time. Failure to do so may result in a cancellation fee, particularly for large parties or special events.

Cancellations made less than 24 hours in advance may incur a charge of £20 per person. No-shows will be charged the full deposit amount if one was taken.

We understand that emergencies happen; please contact us as soon as possible to discuss.

Arrival and Seating

We hold reservations for 15 minutes past the booked time. If you are running late, please call us. We will do our best to accommodate you, but cannot guarantee your table after this grace period.

  • For parties of 6 or more, we may require a pre-order or set menu.
  • We reserve the right to seat guests at a different table of equal quality if necessary.

Conduct in the Venue

General Conduct

Dineqarlo is an intimate, upscale environment. We ask all guests to respect the atmosphere, other diners, and our staff. Disruptive, abusive, or inappropriate behaviour will not be tolerated.

  • Guests must be appropriately attired; smart casual is the minimum standard.
  • We reserve the right to refuse service or entry to anyone who appears intoxicated or under the influence of illegal substances.
  • Children are welcome in the restaurant until 8pm, but the evening lounge is strictly for guests aged 18 and over.

Evening Lounge Conduct

The evening lounge offers physical, offline table entertainment including poker, roulette, and blackjack. All games are conducted in person with physical cards, chips, and tables. There is no online gaming, player accounts, deposits, withdrawals, or any gambling-platform mechanics.

Guests must be 18 years or older to enter the evening lounge. We promote responsible entertainment; please play within your means. Staff may ask any guest to leave the lounge if their behaviour is disruptive or if they appear to be gambling irresponsibly.

Dress Code

To maintain the refined atmosphere, we request smart casual attire. We kindly ask guests to avoid sportswear, beachwear, and overly casual clothing. The evening lounge may have a slightly stricter dress code, which our staff will communicate upon booking.

  • Smart casual includes collared shirts, smart jeans, dresses, and smart footwear.
  • We reserve the right to refuse entry if attire is deemed inappropriate.

Food, Allergies, and Dietary Requirements

Allergen Information

Our kitchen prepares dishes that may contain common allergens such as nuts, gluten, dairy, and shellfish. While we take precautions to prevent cross-contamination, we cannot guarantee that any dish is completely free of allergens.

  • Please inform us of any allergies or intolerances at the time of booking and again upon arrival.
  • Our staff can provide detailed allergen information for each dish on request.
  • We reserve the right to refuse service if we cannot safely accommodate a severe allergy.

Menu Changes

Our menu is seasonal and subject to change based on ingredient availability. We may substitute or remove dishes without prior notice. We will always strive to offer alternatives that meet your dietary requirements.

  • Prices are subject to change without notice.
  • Special requests are accommodated where possible but are not guaranteed.

Liability and Limitations

Personal Property

Dineqarlo is not responsible for loss or damage to personal belongings brought onto the premises. Guests are advised to keep valuables with them at all times.

  • We provide a cloakroom service, but items are left at the owner's risk.
  • Please report any lost items to our staff; we will do our best to assist.

Food and Beverage Consumption

Guests consume food and beverages at their own risk. While we maintain high standards of hygiene and quality, we cannot be held liable for any adverse reactions unless caused by our negligence.

  • This includes allergic reactions, if the guest failed to inform us of allergies.
  • We are not liable for any illness resulting from pre-existing conditions.

Website Use

The Dineqarlo website is provided "as is" without warranties of any kind. We do not guarantee that the website will be error-free or uninterrupted. We are not liable for any damages arising from the use of this website.

  • This includes direct, indirect, incidental, or consequential damages.
  • We may update or remove content without notice.

Intellectual Property

Ownership of Content

All content on this website, including text, graphics, logos, images, and design, is the property of Dineqarlo or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.

  • The Dineqarlo name and logo are trademarks.
  • You may print or download content for personal, non-commercial use only.

Governing Law and Jurisdiction

Applicable Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your visit to Dineqarlo shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  • This applies to all visitors, regardless of their country of residence.
  • If any provision of these terms is found to be invalid, the remaining provisions will continue in full force.

Contact Information and Effective Date

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Dineqarlo
18 Queen Square
Bristol, United Kingdom

Telephone: 0117 496 0448
Email: [email protected]

  • We aim to respond to all enquiries within 2 business days.
  • For reservation-specific questions, please use the same contact details.

Effective Date

These Terms and Conditions were last updated on 7 September 2026.

Any future changes will be posted on this page with a new effective date.